Customer Service Representative - Delphi
Indiana Packers Customer Service Representative - Delphi, IN Indiana Packers Corporation (IPC) is a fully integrated retail, foodservice and private label producer of fresh and processed meats based in Delphi, Indiana.
Since the start of operations in 1991, we have experienced rapid growth from a single pork processing company into a multi-plant diversified producer of fresh and processed meats, with locations throughout America's Heartland and revenues of approximately $1.
5B.
We are best known for our national brand Kentucky Legend (the best-selling boneless ham brand in the United States) as well as several well-known regional brands, including Indiana Kitchen, Fischer's, Field, Mickelberry's, Kentuckian Gold, and Scott Pete.
We now have processing facilities in Frankfort, Indiana; Holland, Michigan; and Owensboro, Kentucky.
We value diversity, innovation, collaboration and those passionate about their jobs.
We support our associates by offering a total rewards package, including competitive pay, three different medical care plans (two with company-funded health savings accounts), pharmacy, dental, and vision plans, a retirement/401K (with 50% match on team members' contributions), a competitive paid time off program, educational assistance, and numerous advancement opportunities.
With more than 3,100 team members located across 14 different states, we are a big company with a small company culture.
Indiana Packers Corporation is in Delphi, Indiana, just 15 minutes away from the greater Lafayette/West Lafayette area, home of Purdue University.
Job
Summary:
Assist in handling of customer orders and issues, sales inquiries, pricing and telephone management by performing the following duties.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Order entry for all IPC facilitiesCommunicate to Sales Rep/Brokers and issues on new order problems (credit holds, price verification, short weights, and short lead times)Transmit daily shortage information to customers/brokers/sales representativesCoordinate holiday delivery schedules with customers/brokersAssist in all departmental tasks during vacations and vacanciesEnsure appointment times implemented are in accordance with customer demandsHandle will calls, special orders, and processingSOP credit note entry
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or
Experience:
High school diploma or general education degree (GED); orSix months to one year related experience and/or training; orEquivalent combination of education and experience.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formComputer Skills:
To perform this job successfully, an individual should have knowledge of Database software; Internet software; Inventory software; Order processing systems and Spreadsheet software.
Certificates, Licenses, Registrations:
N/APhysical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
The employee is frequently required to walk.
The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
Work Environment:
The noise level in the work environment is usually very quiet.
EOE, including Disability/VeteranIf you require reasonable accommodation in the application process, call Indiana Packers Human Resources.
All other applications must be submitted online.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Since the start of operations in 1991, we have experienced rapid growth from a single pork processing company into a multi-plant diversified producer of fresh and processed meats, with locations throughout America's Heartland and revenues of approximately $1.
5B.
We are best known for our national brand Kentucky Legend (the best-selling boneless ham brand in the United States) as well as several well-known regional brands, including Indiana Kitchen, Fischer's, Field, Mickelberry's, Kentuckian Gold, and Scott Pete.
We now have processing facilities in Frankfort, Indiana; Holland, Michigan; and Owensboro, Kentucky.
We value diversity, innovation, collaboration and those passionate about their jobs.
We support our associates by offering a total rewards package, including competitive pay, three different medical care plans (two with company-funded health savings accounts), pharmacy, dental, and vision plans, a retirement/401K (with 50% match on team members' contributions), a competitive paid time off program, educational assistance, and numerous advancement opportunities.
With more than 3,100 team members located across 14 different states, we are a big company with a small company culture.
Indiana Packers Corporation is in Delphi, Indiana, just 15 minutes away from the greater Lafayette/West Lafayette area, home of Purdue University.
Job
Summary:
Assist in handling of customer orders and issues, sales inquiries, pricing and telephone management by performing the following duties.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Order entry for all IPC facilitiesCommunicate to Sales Rep/Brokers and issues on new order problems (credit holds, price verification, short weights, and short lead times)Transmit daily shortage information to customers/brokers/sales representativesCoordinate holiday delivery schedules with customers/brokersAssist in all departmental tasks during vacations and vacanciesEnsure appointment times implemented are in accordance with customer demandsHandle will calls, special orders, and processingSOP credit note entry
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or
Experience:
High school diploma or general education degree (GED); orSix months to one year related experience and/or training; orEquivalent combination of education and experience.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formComputer Skills:
To perform this job successfully, an individual should have knowledge of Database software; Internet software; Inventory software; Order processing systems and Spreadsheet software.
Certificates, Licenses, Registrations:
N/APhysical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
The employee is frequently required to walk.
The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
Work Environment:
The noise level in the work environment is usually very quiet.
EOE, including Disability/VeteranIf you require reasonable accommodation in the application process, call Indiana Packers Human Resources.
All other applications must be submitted online.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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